Last Updated: January 2026
Welcome to dei11. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "you", or "your") and dei11 ("we", "us", "our", or "the Platform") governing your access to and use of our online gaming services. By creating an account, accessing our website, or using any dei11 services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.
For the purposes of these Terms and Conditions, the following definitions apply:
By accessing or using dei11 services, you expressly consent to be bound by these Terms and Conditions, our Privacy Policy, Responsible Gaming Policy, and all other rules and guidelines published on the Platform. If you do not agree to any provision of these Terms, you must immediately cease using the Platform and close your Account.
We reserve the right to modify, amend, or update these Terms at any time without prior notice. Changes become effective immediately upon publication on the Platform. It is your responsibility to review these Terms periodically. Continued use of the Platform after changes constitutes acceptance of the revised Terms. Material changes will be communicated via email or in-platform notification where legally required.
You must be at least 21 years of age to register an account and use dei11 services. This age restriction is strictly enforced in compliance with Indonesian legal standards governing online gaming activities. Underage gambling is prohibited by law, and dei11 takes this requirement seriously.
During the account registration process, you will be required to provide proof of age through government-issued identification documents, including but not limited to Indonesian KTP (Kartu Tanda Penduduk), passport, or driver's license. dei11 reserves the right to request additional documentation at any time to verify your age and identity. Failure to provide satisfactory proof will result in account suspension or permanent closure, and all funds may be forfeited.
You must be a legal resident of Indonesia and physically located within Indonesian territory when accessing the Platform. dei11 services are specifically designed for the Indonesian market and comply with applicable Indonesian regulations. Players accessing the Platform from jurisdictions where online gaming is prohibited are solely responsible for ensuring their use complies with local laws. We reserve the right to refuse service to individuals from restricted jurisdictions.
You warrant that you have the legal capacity to enter into binding contracts under Indonesian law. You are not prohibited from participating in online gaming activities by court order, self-exclusion agreement, or any other legal restriction. You confirm that you are acting on your own behalf and not as an agent or representative of any third party.
By using dei11, you acknowledge that online gaming involves financial risk and should be treated as entertainment, not as a source of income. You agree to gamble responsibly within your means and to utilize the responsible gaming tools provided on the Platform, including deposit limits, session time limits, and self-exclusion options when appropriate.
To access dei11 gaming services, you must register a personal Account by providing accurate, complete, and current information, including your full legal name as it appears on government-issued identification, date of birth, residential address in Indonesia, valid email address, and Indonesian mobile phone number. Each Player is permitted to register only one (1) Account. Multiple accounts, duplicate accounts, or accounts registered using false information are strictly prohibited and will result in immediate suspension and forfeiture of all balances.
You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must use a strong, unique password and never share your credentials with any third party. You agree to notify dei11 immediately of any unauthorized access to or use of your Account. dei11 is not liable for any loss or damage arising from your failure to protect your Account credentials. All activity conducted through your Account will be deemed as authorized by you.
dei11 operates a mandatory Know Your Customer (KYC) policy to prevent fraud, money laundering, underage gambling, and other illegal activities. You will be required to submit clear, legible copies of identity verification documents within a specified timeframe. Required documents typically include a government-issued photo ID (KTP, passport, or driver's license), proof of address dated within the last three (3) months (utility bill, bank statement, or government correspondence), and in some cases, photographic verification or source of funds documentation. Accounts that fail to complete KYC verification may face withdrawal restrictions, betting limits, or account closure.
You must ensure that all information associated with your Account remains accurate and up-to-date. If your personal details change, including your residential address, phone number, or email address, you must update this information immediately through your Account settings or by contacting customer support. Failure to maintain accurate information may result in service interruptions or account restrictions.
dei11 supports deposits and withdrawals through a comprehensive range of Indonesian payment methods to maximize convenience for our Players. Accepted banking partners include Bank Central Asia (BCA), Bank Rakyat Indonesia (BRI), Bank Negara Indonesia (BNI), Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Syariah Indonesia (BSI), and Bank Permata. We also support popular Indonesian e-wallet services including OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR). We reserve the right to add, remove, or modify available payment methods at any time without prior notice.
Deposits are typically processed instantly upon confirmation by your payment provider, allowing you to begin playing within minutes. Minimum deposit amounts vary by payment method but generally start from Rp 10.000. Maximum deposit limits depend on your Account verification level and payment method. You may deposit only funds that you legally own and are authorized to use for gaming purposes. Deposits from third-party accounts, joint accounts not in your name, or business accounts are prohibited. We reserve the right to reject or return deposits that violate these conditions.
Withdrawal requests are subject to identity verification and compliance checks before processing. First-time withdrawals require completed KYC verification, including submission and approval of all required documents. You may only withdraw funds to a payment method registered in your own name matching your verified Account details. Withdrawals to third-party accounts are strictly prohibited for security and anti-money-laundering compliance. Processing times vary: verified accounts typically see withdrawals processed within 5-15 minutes during Western Indonesia Time (WIB) business hours (Monday-Friday, 09:00-17:00 WIB). Withdrawals requested outside business hours or on weekends and public holidays may experience delays.
Minimum withdrawal amounts are typically Rp 50.000, while maximum daily withdrawal limits depend on your VIP tier and account verification level. dei11 does not charge withdrawal fees for standard transactions, though your payment provider or bank may impose their own fees beyond our control. We reserve the right to impose fees on excessive withdrawal requests or low-value transactions that incur disproportionate processing costs. All withdrawal requests are subject to audit for compliance with bonus wagering requirements, gameplay rules, and anti-money-laundering regulations.
dei11 maintains strict anti-money laundering (AML) policies in accordance with international standards. You must wager deposited funds at least once (1x playthrough) before withdrawal eligibility. We reserve the right to request source of funds documentation for large deposits, unusual transaction patterns, or withdrawals that appear inconsistent with normal gameplay. Accounts suspected of money laundering, structuring deposits to avoid detection, or other financial crimes will be immediately suspended pending investigation and may be reported to relevant authorities.
dei11 offers various promotional bonuses to Players, including welcome bonuses for new accounts, reload bonuses for existing Players, cashback offers, free bets, and tournament prizes. Each bonus is subject to specific Terms and Conditions that will be clearly stated at the time of the offer. Bonuses are generally available only to Players who have completed full KYC verification. Players found abusing bonus promotions through multiple accounts, fraudulent activity, or exploitation of technical errors will have all bonuses and associated winnings voided and may face permanent account closure.
All bonuses are subject to wagering requirements, also known as playthrough or rollover requirements, before any winnings derived from bonus funds can be withdrawn. Wagering requirements specify the number of times you must wager the bonus amount (and sometimes the deposit amount) before withdrawal eligibility. For example, a Rp 1.000.000 bonus with a 5x wagering requirement means you must place a total of Rp 5.000.000 in qualifying bets before you can withdraw bonus-related winnings. Not all games contribute equally to wagering requirements: slots typically contribute 100%, while live casino games may contribute 10-20%, and some games may not contribute at all. Specific contribution rates will be detailed in each bonus's Terms and Conditions.
Bonuses are typically valid for a limited time period, usually 30 days from activation unless otherwise specified. If you do not complete the wagering requirements within the specified timeframe, the bonus and any associated winnings will be forfeited and removed from your Account. Withdrawal requests made before completing wagering requirements will result in forfeiture of the remaining bonus balance. You may contact customer support to forfeit an active bonus if you wish to withdraw your deposited funds without completing bonus playthrough.
While playing with active bonus funds, maximum bet limits apply. Typically, you may not place individual bets exceeding Rp 50.000 or 10% of the active bonus amount, whichever is lower. Bets exceeding the maximum limit will not contribute toward wagering requirements and may result in bonus forfeiture. These restrictions protect both Players and the Platform from bonus abuse.
All games offered on dei11 are provided by licensed third-party gaming software providers. dei11 does not control game outcomes, which are determined by certified Random Number Generators (RNG) or, in the case of live casino games, by physical dealers and equipment. You acknowledge that all games carry inherent house edge and that the Platform operates with a long-term mathematical advantage. Past results do not influence future outcomes. You agree to play fairly and in accordance with the established rules of each game.
Sports betting is subject to specific market rules, including settlement procedures, void bet conditions, and result verification protocols. In the event of event postponement, cancellation, or abandonment, bets will be settled according to the official result declared by the relevant sports governing body. Dead heat rules, tie rules, and Asian handicap settlement procedures apply as detailed in our comprehensive sportsbook rules available on the Platform. We reserve the right to void bets placed on events affected by technical errors, obvious pricing mistakes, or integrity concerns.
Live casino games are streamed in real-time from professional studios and are subject to dealer decisions and video footage review. In cases of technical disconnection during a game round, the round will continue to completion, and your bet will be settled according to the actual outcome. You can review completed rounds in your game history. Live casino games follow standard international casino rules for blackjack, roulette, baccarat, and other table games as published by our live casino providers.
Slot games display their Return to Player (RTP) percentage, which represents the theoretical long-term payout rate calculated over millions of spins. RTP is a statistical measure and does not guarantee individual session outcomes. All slots use certified RNG technology to ensure random, unpredictable results on every spin. dei11 does not manipulate, alter, or control slot game outcomes in any way.
The following activities are expressly forbidden and will result in immediate account suspension, fund forfeiture, and potential legal action:
You may not provide false, inaccurate, or misleading information during account registration or KYC verification. Use of fraudulent documents, stolen identities, or impersonation of another individual is a criminal offense and will be reported to law enforcement authorities. Collusion with other Players, use of automated betting software or bots, exploitation of technical glitches or software errors, and any form of cheating or unfair gameplay practices are strictly prohibited.
Each Player is permitted only one Account. Creating multiple accounts to claim additional bonuses, circumvent betting limits, or evade sanctions is prohibited. We employ sophisticated detection systems to identify related accounts, including analysis of IP addresses, device fingerprints, payment methods, and gameplay patterns. All accounts found to be linked to a single Player will be consolidated, and only one account will remain active.
dei11 strictly prohibits the use of our Platform for money laundering, terrorist financing, or any other financial crime. Suspicious activity, including rapid deposits and withdrawals without gameplay, unusual transaction patterns, or use of payment methods inconsistent with your stated financial profile, will be investigated and reported to relevant financial intelligence units and law enforcement agencies as required by Indonesian law.
Allowing minors (individuals under 21 years of age) to access your Account is strictly prohibited. You are responsible for ensuring that minors in your household or care cannot access your dei11 account credentials or gaming devices logged into your Account. If we discover that an Account belongs to a minor, the Account will be immediately closed, all funds forfeited, and the matter reported to appropriate child protection authorities.
While dei11 strives to provide continuous, uninterrupted service, we do not guarantee that the Platform will be available at all times. The Platform may be temporarily unavailable due to scheduled maintenance, technical issues, force majeure events, or circumstances beyond our reasonable control. We are not liable for any loss, damages, or missed opportunities resulting from service interruptions, platform downtime, or technical malfunctions.
dei11 incorporates games and services provided by third-party software developers and payment processors. While we carefully select our partners, we are not responsible for errors, malfunctions, or failures originating from third-party systems. Disputes regarding third-party game outcomes should be directed to the relevant game provider through our customer support team.
You acknowledge that gambling involves financial risk and that losses are possible. dei11 is not responsible for gambling losses, poor betting decisions, or any financial harm resulting from your use of the Platform. You are solely responsible for managing your bankroll, setting personal limits, and gambling within your financial means. We strongly encourage responsible gaming practices and provide tools to help you maintain control.
In no event shall dei11's total aggregate liability to you for all claims arising from your use of the Platform exceed the amount of funds in your Account at the time of the claim, or Rp 10.000.000, whichever is lower. This limitation applies regardless of the legal theory on which the claim is based, including negligence, breach of contract, or any other cause of action.
You may close your Account at any time by contacting our customer support team via email or live chat. Upon account closure, you must withdraw any remaining balance after completing all active bonus wagering requirements. Accounts with pending bets or active bonuses cannot be closed until these obligations are resolved. Voluntary account closure may be temporary (cooling-off period) or permanent (self-exclusion). Self-exclusion periods range from 6 months to permanent closure and cannot be reversed during the exclusion period.
dei11 reserves the right to suspend your Account temporarily while investigating potential Terms violations, suspicious activity, bonus abuse, or security concerns. During suspension, you cannot place bets, make deposits or withdrawals, or access your Account. We will endeavor to complete investigations promptly but cannot guarantee specific timeframes. If the investigation confirms Terms violations, your Account may be permanently closed and funds forfeited.
We reserve the right to terminate your Account and refuse service at any time, with or without cause, at our sole discretion. Grounds for termination include, but are not limited to: violation of these Terms and Conditions, providing false information, fraud or attempted fraud, money laundering or financial crimes, bonus abuse, underage gambling, harassment of staff or other Players, and any conduct we deem harmful to the Platform or our community. Upon termination, your Account will be permanently closed, and any remaining balance may be forfeited if termination is due to Terms violations.
These Terms and Conditions, and any disputes arising from or related to your use of dei11 services, shall be governed by and construed in accordance with the laws of Indonesia, without regard to conflict of law principles. By using the Platform, you submit to the exclusive jurisdiction of Indonesian courts for resolution of any legal disputes.
In the event of any dispute between you and dei11, you agree to first attempt resolution through our customer support channels. If the issue cannot be resolved through customer support, you may escalate the matter to our Complaints Department by emailing [email protected] with a detailed description of your complaint, supporting documentation, and your desired resolution. We will investigate and respond to formal complaints within 14 business days. If you remain unsatisfied with our response, you may seek independent mediation or arbitration before pursuing legal action.
You agree that any dispute resolution proceedings, whether in court or arbitration, will be conducted on an individual basis only and not as a class action, consolidated action, or representative action. You waive your right to participate in class action lawsuits or class-wide arbitration against dei11.
If you have questions, concerns, or complaints regarding these Terms and Conditions or any aspect of dei11 services, please contact our customer support team through the following channels:
Our Indonesian-speaking customer support team operates 24 hours a day, 7 days a year, with average response times of 2-5 minutes during peak hours (Western Indonesia Time business hours). We are committed to addressing your concerns promptly and professionally.
By continuing to use dei11 services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These Terms constitute the complete agreement between you and dei11 regarding your use of the Platform and supersede all prior agreements, representations, and understandings.
Last Updated: January 2026. Version 2.1.
You must be at least 21 years old and provide valid KTP or government ID to register and play on dei11.
Each player is permitted only one account. Multiple accounts will result in suspension and fund forfeiture.
Identity verification is mandatory for withdrawals and certain account activities. Complete KYC promptly.
All bonuses have specific wagering requirements that must be met before withdrawal. Read bonus terms carefully.
Cheating, fraud, or abuse of platform features results in immediate account closure and loss of funds.
Contact our 24/7 Indonesian-speaking support team for questions or clarification on any terms.
Explore our other legal documents and resources to understand your rights and responsibilities as a dei11 player.