Privacy Policy

Effective Date: January 1, 2026

Last Updated: January 2026

1. Introduction

dei11 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal data of individuals ("you", "your", or "Users") who access and use our online gaming services through the dei11 website and mobile applications operating under the domain dei11.cam.

This Privacy Policy applies to all Users who create accounts, access our services, or interact with our Platform in any capacity. By registering an account or using dei11 services, you acknowledge that you have read, understood, and consent to the data collection and processing practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue using our services and close your account.

We take your privacy seriously and comply with applicable Indonesian data protection regulations and international best practices. This policy is designed to be transparent about our data practices and to inform you of your rights regarding your personal information. We encourage you to read this policy carefully and contact us if you have any questions or concerns.

2. Data Controller

For the purposes of this Privacy Policy and applicable data protection laws, dei11 acts as the data controller for personal information collected through our Platform. As data controller, we determine the purposes and means of processing your personal data. Our registered contact address and data protection officer details are provided in the Contact Information section of this policy.

dei11 is responsible for ensuring that your personal data is processed lawfully, fairly, and transparently in accordance with this Privacy Policy and applicable laws. We implement appropriate technical and organizational measures to protect your personal information and uphold your privacy rights as outlined in this document.

3. Information We Collect

dei11 collects several categories of personal information necessary to provide, maintain, and improve our gaming services, comply with legal obligations, and protect the security and integrity of our Platform. The types of information we collect include:

3.1 Account Registration Information

When you create a dei11 account, we collect the following mandatory information:

• Personal Identification: Full legal name as it appears on government-issued identification documents, date of birth, gender, and nationality.
• Contact Information: Residential address in Indonesia (street address, city, province, postal code), valid email address, and Indonesian mobile phone number.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers for account recovery.
• Identification Documents: Clear, legible copies of government-issued photo identification (Indonesian KTP/Kartu Tanda Penduduk, passport, or driver's license) and proof of address documents (utility bills, bank statements, or government correspondence dated within the last three months).

3.2 Financial and Transaction Information

To process deposits, withdrawals, and maintain accurate financial records, we collect:

• Payment Method Details: Bank account information (account holder name, bank name, account number) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and others. E-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Transaction History: Complete records of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and balance adjustments. Transaction timestamps, amounts in Indonesian Rupiah (IDR), payment method used, and transaction status.
• Source of Funds Documentation: For large transactions or as required by anti-money laundering regulations, we may collect bank statements, salary slips, tax returns, or other documentation demonstrating legitimate source of funds.

3.3 Gameplay and Betting Information

We collect comprehensive data about your gaming activity on dei11:

• Betting Activity: Details of all bets placed, including sport/event, market type, stake amount, odds, bet timestamp, settlement outcome, and payout. Game session data for casino games and slots, including game titles, session duration, and results.
• Bonus and Promotion Activity: Bonuses claimed, wagering progress toward bonus requirements, bonus expiration dates, and promotional communications preferences.
• Responsible Gaming Data: Self-imposed limits (deposit limits, loss limits, session time limits), self-exclusion periods, reality check settings, and responsible gaming tool usage patterns.

3.4 Technical and Device Information

We automatically collect technical information when you access dei11:

• Device Information: Device type (desktop, mobile, tablet), operating system and version, browser type and version, screen resolution, and device identifiers.
• Connection Data: IP address, internet service provider, geographic location data (country, region, city level - not precise GPS coordinates), and time zone (typically Western Indonesia Time/WIB for Indonesian users).
• Usage Data: Pages viewed, features accessed, time spent on different sections of the Platform, navigation paths, clickstream data, and interaction patterns.

3.5 Communication and Support Information

When you contact dei11 customer support, we collect:

• Support Correspondence: Complete records of live chat transcripts, email exchanges, WhatsApp messages, and phone call logs (if applicable).
• Feedback and Surveys: Responses to customer satisfaction surveys, product feedback, and suggestions for platform improvements.
• Marketing Communications: Records of marketing emails sent, whether emails were opened or clicked, and communication preferences you have set.

4. How We Use Your Information

dei11 processes your personal information for the following specific purposes:

4.1 Account Management and Service Provision

• Creating, maintaining, and managing your dei11 account
• Verifying your identity, age (21+ requirement), and residency in Indonesia through KYC procedures
• Processing deposits and withdrawals through Indonesian banks and e-wallet services
• Enabling you to place bets on sports, play casino games, and access all gaming services
• Crediting winnings to your account balance and processing payouts
• Managing bonuses, promotions, and loyalty rewards programs

4.2 Legal and Regulatory Compliance

• Complying with Indonesian age verification and know-your-customer (KYC) regulations
• Preventing underage gambling and enforcing the 21+ age restriction
• Detecting and preventing money laundering, fraud, and other financial crimes
• Maintaining transaction records as required by Indonesian financial regulations
• Cooperating with law enforcement and regulatory authorities when legally required
• Enforcing our Terms and Conditions and investigating suspected violations

4.3 Platform Security and Fraud Prevention

• Monitoring for suspicious activity, including duplicate accounts, bonus abuse, and collusion
• Detecting and preventing unauthorized access to accounts
• Identifying and blocking fraudulent payment methods or stolen financial information
• Protecting the integrity of games through gameplay analysis and pattern detection
• Implementing technical security measures including encryption, firewalls, and intrusion detection

4.4 Customer Support and Communication

• Providing 24/7 Indonesian-speaking customer support via live chat, email, and WhatsApp
• Responding to inquiries about deposits, withdrawals, KYC verification, and bonus terms
• Investigating and resolving player complaints and disputes
• Sending transactional communications including deposit confirmations, withdrawal notifications, and security alerts
• Providing updates on account status, verification requests, and important policy changes

4.5 Marketing and Promotional Communications

With your consent, we may use your information to:

• Send promotional offers, bonus announcements, and new game launches via email or SMS
• Provide personalized recommendations based on your gaming preferences and history
• Invite you to participate in tournaments, competitions, and special events
• Send newsletters featuring industry news, tips, and platform updates

You can opt out of marketing communications at any time through your account settings or by contacting customer support. Opting out will not affect essential transactional communications.

4.6 Platform Improvement and Analytics

• Analyzing usage patterns to understand how Indonesian players interact with dei11
• Identifying popular games, betting markets, and features to guide product development
• Testing new features and improvements through A/B testing and user research
• Optimizing website performance, mobile experience, and payment processing speed
• Conducting market research to understand Indonesian player preferences and expectations

4.7 Responsible Gaming Support

• Implementing and enforcing self-imposed deposit limits, loss limits, and session time controls
• Processing self-exclusion requests and maintaining exclusion lists
• Monitoring gameplay patterns to identify potential problem gambling behaviors
• Providing access to responsible gaming resources and support information
• Contacting players who may benefit from responsible gaming tools or professional assistance

5. Legal Basis for Processing

Under applicable data protection laws, dei11 relies on the following legal bases for processing your personal information:

5.1 Contractual Necessity

Processing is necessary to fulfill our contractual obligations under the Terms and Conditions you agreed to when creating your account. This includes account management, transaction processing, game provision, and customer support.

5.2 Legal Obligation

Processing is required to comply with Indonesian laws and regulations, including age verification requirements, KYC/AML (Know Your Customer/Anti-Money Laundering) obligations, tax reporting, and cooperation with law enforcement.

5.3 Legitimate Interests

Processing is necessary for dei11's legitimate business interests, including fraud prevention, platform security, analytics for service improvement, and direct marketing to existing customers (where not overridden by your privacy rights).

5.4 Consent

For certain processing activities, particularly marketing communications and non-essential cookies, we obtain your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

6. Data Sharing and Disclosure

dei11 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data with the following categories of recipients under strict confidentiality obligations:

6.1 Service Providers and Processors

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, etc.) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) that process your deposits and withdrawals.
• Game Providers: Third-party software developers who supply sports betting data, live casino streams, and slot games. They may receive limited gameplay data necessary for game operation.
• KYC Verification Services: Identity verification specialists who assist with document authentication and fraud detection.
• Customer Support Tools: Live chat platforms, email services, and customer relationship management (CRM) systems used to deliver support.
• Cloud Hosting Providers: Secure data centers and cloud infrastructure providers that host dei11 platform and databases.
• Analytics Services: Website analytics tools that help us understand platform usage and improve user experience.

6.2 Legal and Regulatory Authorities

We may disclose personal information to Indonesian government agencies, law enforcement, tax authorities, or regulatory bodies when:

• Required by Indonesian law, court order, or legal process
• Necessary to investigate suspected criminal activity, fraud, or money laundering
• Responding to valid legal requests for information
• Cooperating with anti-money laundering investigations
• Reporting suspicious transactions as required by financial regulations

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or corporate restructuring, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership and provide options regarding your data if required by law.

6.4 Protection of Rights

We may disclose personal information when necessary to:

• Protect dei11's legal rights, property, and safety
• Enforce our Terms and Conditions and other policies
• Investigate and prevent security threats or platform abuse
• Protect the safety and rights of other users and third parties

7. Data Security Measures

dei11 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

7.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is protected by industry-standard 256-bit SSL/TLS encryption. Sensitive data at rest, including passwords and financial information, is encrypted using advanced encryption algorithms.
• Secure Infrastructure: Our platform is hosted on secure, redundant servers with enterprise-grade firewalls, intrusion detection systems, and DDoS protection.
• Access Controls: Strict role-based access controls ensure only authorized dei11 personnel can access personal data, and only to the extent necessary for their job functions.
• Password Protection: User passwords are hashed using strong one-way hashing algorithms (bcrypt or similar) and never stored in plain text.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scanning, and penetration testing to identify and address potential weaknesses.

7.2 Organizational Security Measures

• Employee Training: All dei11 staff receive regular training on data protection principles, security best practices, and confidentiality obligations.
• Confidentiality Agreements: Employees and contractors are bound by strict confidentiality agreements regarding customer data.
• Incident Response Plan: We maintain a comprehensive data breach response plan to quickly detect, contain, and mitigate any security incidents.
• Vendor Management: Third-party service providers are carefully vetted for security compliance and bound by contractual data protection obligations.

7.3 User Security Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account:

• Use a strong, unique password for your dei11 account (minimum 8 characters with letters, numbers, and symbols)
• Never share your login credentials with anyone
• Log out when finished using dei11, especially on shared or public devices
• Enable two-factor authentication if offered
• Report suspicious activity or unauthorized access immediately to customer support
• Keep your email account secure, as it may be used for password resets

8. Data Retention

dei11 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

8.1 Active Account Data

While your account remains active, we retain all account information, transaction history, and gameplay records to provide ongoing services, maintain accurate financial records, and comply with regulatory requirements.

8.2 Closed Account Data

After you close your account voluntarily or if we terminate your account:

• Financial Records: Transaction history, deposit/withdrawal records, and related financial documentation are retained for a minimum of 5 years to comply with Indonesian financial regulations, tax laws, and anti-money laundering requirements.
• KYC Documents: Identity verification documents are retained for 5 years after account closure for compliance and fraud prevention purposes.
• Communication Records: Customer support correspondence and dispute resolution records are retained for 3 years for legal protection and quality assurance.
• Marketing Data: If you previously consented to marketing communications, your email address may be retained on our suppression list to ensure we do not contact you in the future, unless you explicitly opt back in.

8.3 Legal Hold

If your data is subject to legal proceedings, investigations, or disputes, we may retain relevant information beyond standard retention periods until the matter is fully resolved, as required by Indonesian law.

8.4 Anonymization

After retention periods expire, personal data may be anonymized for statistical analysis and platform improvement. Anonymized data cannot be traced back to individual users and is not considered personal data under privacy laws.

9. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

9.1 Right of Access

You have the right to request confirmation of whether dei11 processes your personal data and to obtain a copy of that data. You can access much of your information directly through your account dashboard, including transaction history, betting records, and account settings. For additional information, contact our Data Protection Officer.

9.2 Right to Rectification

If any personal information we hold is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings. For changes requiring verification (such as name or date of birth), contact customer support with supporting documentation.

9.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances, such as when data is no longer necessary for the purposes collected, or you withdraw consent. However, this right is limited by our legal obligations to retain certain data for compliance purposes (financial records, KYC documents, etc.). We will inform you if we cannot delete specific data due to legal requirements.

9.4 Right to Restriction of Processing

You can request that we limit how we process your data in specific situations, such as when you contest data accuracy or object to processing based on legitimate interests. During restriction, we will store data but not actively process it except with your consent or for legal claims.

9.5 Right to Data Portability

You have the right to receive personal data you provided to dei11 in a structured, commonly used, machine-readable format (such as CSV or JSON). You may also request that we transmit this data directly to another service provider where technically feasible.

9.6 Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. If you object to marketing, we will immediately stop such processing. For objections based on legitimate interests, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

9.7 Right to Withdraw Consent

Where processing is based on consent (such as marketing communications), you can withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal. You can manage consent preferences through your account settings or by contacting customer support.

9.8 Right to Lodge a Complaint

If you believe dei11 has violated your privacy rights or mishandled your personal data, you have the right to lodge a complaint with the relevant Indonesian data protection authority. Contact details for filing complaints are available through official government channels.

9.9 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer via email at [email protected] (plain text, not clickable). We will respond to verified requests within 30 days. We may request additional information to verify your identity before processing requests to protect against fraudulent requests.

10. Cookies and Tracking Technologies

dei11 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

10.1 What Are Cookies?

Cookies are small text files stored on your device by websites you visit. They contain information that can be read by the website on subsequent visits. Cookies do not contain personal information unless you have specifically provided it to the website.

10.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for core platform functionality including login, session management, and security. These cookies cannot be disabled without affecting platform operation.	Session or up to 30 days
Performance Cookies	Collect anonymous data about how users interact with dei11, including pages visited, errors encountered, and navigation paths. Help us improve platform performance.	Up to 2 years
Functionality Cookies	Remember your preferences such as language, time zone, and display settings to provide a personalized experience.	Up to 1 year
Marketing Cookies	Track your activity across dei11 to deliver personalized promotions and measure marketing campaign effectiveness. Requires your consent.	Up to 1 year

10.3 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block all cookies or only third-party cookies
• Receive notifications when cookies are set
• Delete cookies when you close your browser

Note that blocking essential cookies will prevent you from using core dei11 features. For detailed instructions on managing cookies, consult your browser's help documentation.

11. International Data Transfers

dei11 primarily processes personal data within Indonesia. However, some service providers (cloud hosting, software vendors, payment processors) may be located outside Indonesia, potentially resulting in data transfers to other countries.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Ensuring recipient countries provide adequate data protection as recognized by Indonesian authorities
• Implementing technical measures like encryption during transmission and storage

By using dei11 services, you consent to international data transfers as necessary to provide our services, subject to the protections outlined above.

12. Children's Privacy

If we discover that we have inadvertently collected personal data from someone under 21, we will immediately:

• Delete the account and all associated personal information
• Forfeit any remaining account balance
• Block the individual from creating future accounts
• Report the matter to appropriate authorities if required by Indonesian law

If you believe dei11 has collected information from an individual under 21, please contact us immediately at [email protected] (plain text). Parents and guardians should monitor their children's online activities and ensure minors cannot access adult gaming platforms.

13. Changes to This Privacy Policy

dei11 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes through one or more of the following methods:

• Email notification to your registered email address
• Prominent notice on the dei11 homepage and account dashboard
• In-platform notification upon your next login

The "Last Updated" date at the top of this policy indicates when changes were last made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Continued use of dei11 services after changes become effective constitutes acceptance of the revised Privacy Policy.

For significant changes that materially affect your rights, we may require your explicit consent before the changes apply to your data. You will have the option to accept the new terms or close your account if you disagree with changes.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how dei11 handles your personal information, please contact us through the following channels:

General Privacy Inquiries

• Email: [email protected] (please note this is plain text, not a clickable link)
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp Support: Accessible via in-app support menu

Data Protection Officer

For specific data protection matters, privacy rights requests, or complaints, you may contact our Data Protection Officer directly:

• Email: [email protected] with subject line "Data Protection Officer"

Response Timeframe

We aim to respond to all privacy inquiries and rights requests within 30 calendar days. For complex requests requiring additional time, we will notify you of the extension and provide an estimated completion date. Our Indonesian-speaking customer support team is available 24 hours a day, 7 days a week, with average response times of 2-5 minutes during peak Western Indonesia Time (WIB) business hours.